Telemarketing

There are a number of reasons why it’s worth trusting us with your company’s telemarketing. First of all, there is no need to hire individuals who would be responsible for telemarketing decisions in the company, let alone pay them salaries or set up their workplaces. No need to worry about additional staff, their selection, competencies or training. You can forget about regular employee performance reviews, analyses and the special telephony or call moderation equipment that is necessary to ensure effective results of a telemarketing campaign. All of this is our responsibility. All you have to do is cross your legs and watch the sales figures rise while sipping a good ol’ cup of coffee.

In addition, it’s possible to contact many potential customers in a flash. Since the conversation is live, you can immediately conclude on whether the client is interested or not. With that in mind, we see which phrases work in the conversation and which do not, what could be changed and what brings the most benefit, then we adjust the conversation plan and continue the hunt.

If there’re calls, you can rest assured that all of them will be answered promptly and professionally. Not sure if you’ll have to pay for missed calls? Don’t worry, we will agree on everything in advance, set fixed service fees and agree on downtime.

Live conversation is spontaneous, unstaged and natural. Therefore, we can gather useful information straight from the lips of a potential customer, whether it’s related to your services, the strengths and weaknesses of the company, or the wishes and expectations of the customer. Knowing how to pay attention to these customer comments can be of great benefit as during live conversations, customers usually speak the truth, especially about the company’s shortcomings. By allocating time and resources, these issues can be eliminated. In turn, by recording and analysing each call, we draw conclusions about the conversation plan, correct it, and “attack” other calls armed with more improved, effective or, if needed, brand new “weapons”.

In our work, we use the highest-level telephony system with which we can record calls and display their distribution, total duration, quantity, conversion rates’ average and so on. All this information is extremely valuable in providing the client with reports on the overall performance and results.

Telemarketing is a remote selling method, which means you can use it to expand your sales circle and even move your business outside Lithuania. In other words, the sky is the limit. Our Hooligans are jacks-of-all-trades: Lithuanian is not the only language they are masters of. Give us a shot, and we’ll show you what we can do.

Each customer receives special attention, and their problems or requests are addressed individually. After all, you want to find a solution as soon as possible hoping that the team working for you will pay undivided attention and devote all their energy to the task. Therefore, we always listen to our clients and provide the highest level of service to each of them.

Did you know that people buy with their hearts and explain their purchasing by rationalising the decision to buy? Emotion is one of the most important ingredients in ensuring customer trust in a brand. This aspect has become a major vehicle for communication for a good reason, which is particularly significant in terms of customer service and growing sales. With heightened emotional awareness, it’s possible to observe the customer’s actions, their reaction to the seller’s words or phrases and thus control and regulate the conversation and its structure. The emotion expressed by a hooligan is also significant as it influences the seller’s first impression and how the sale will go.

Our centre employs only the finest hooligans, dedicated to their work one hundred percent. Therefore, you can always rest assured that your customers will receive the highest level of service and support. We set very high standards for the quality of work of our employees and constantly invest in their development and motivation so that the skills they have developed can make any stubborn customer talk.

Sometimes relationships with customers end for less obvious reasons. Luckily, it’s very easy to find out what those are in one call and try to recover a lost buyer. A live conversation shows concern for the customer and is a great opportunity to mend the relationship as well as offer an effective solution that restores trust in the company.

In the call centre, we’ll be responsible for all incoming and outgoing calls related to your customers. This means that we’ll devote our full attention to each call. We’ll record and add it on a database so we can continually improve and further increase your company’s sales through telemarketing. What’s more, we’ll always keep a close eye on the history of calls, their distribution and provide a detailed analysis showing the full result of our work.

Unfortunately, every business has its rogue borrowers who refuse to repay their debt. We’ll help you recover it professionally and efficiently by calling each debtor and consulting with them about the debt payment and settlement deadlines. All you’ll have to do is monitor the debt repayment process itself.

Whether your company is a small business or a giant corporation, we’ll coordinate and organise business meetings that benefit you. Tell us how many  you’d like to arrange per month, and together, we’ll discuss your target audience, shake hands on it, and voilà! sales meeting have been arranged. We’ll come up with a clear, effective, and unprovoking call plan, get our trained hooligans to work, and all you’ll have to do is watch appointments appear in your calendar. Simple!

Cold calling is the fastest way to find potential customers and get feedback. During the call, the service is pitched very quickly. Because the conversation is always spontaneous, unstaged, driven by emotions and personal rapport, a client cannot plan their response. So, based on their responses, tone and mannerisms, the sales professionals can very easily draw relevant conclusions and get insights on whether a customer is interested in an offer or not. These details are like warning signs allowing us to see if the customer is involved or better left alone. In this way, it’s possible to filter out huge lists of customers very effectively and select the most important customers who offer the greatest promise for cooperation. Needless to say, these skills are inseparable from the true sales hooligans.

Additionally, a lot of information about the effectiveness of conversation tactics can be obtained during cold calling. Sales professionals can determine which phrase or topic spoke to the customer more. After each chat, you can refine the tactics that were most effective and thus achieve better telemarketing results during the next call.

Customer success management is our core philosophy, the principal of our hard work and the overall idea of Planas Chuliganas. In short, we work so that there is less for you to do or nothing at all. We plant, grow and water the money tree, and all you have to do is harvest its fruits. And until the harvest is ripe, we put a lot of time and effort into it and use the vast amount of experience we’ve accumulated.

Realising the importance of customer service for business, we’ve dedicated as much as 12 years of our experience to it and hence created the ultimate Planas Chuliganas. It includes all the services that take the biggest burden off your shoulders and gives the most fruitful result. We’re always ready to ensure only the highest quality and professionalism. We don’t allow ourselves to do otherwise. It‘s who we are.